Welcome to our FAQ section – where we answer your most common questions with clarity,
care, and a touch of nature-loving honesty. If you don’t find what you’re looking for here, feel free to reach out!
Product Questions
Are your products suitable for sensitive or eczema-prone skin?
Yes, absolutely. Our entire range is crafted with gentle, nourishing ingredients and is suitable for all skin types, including sensitive and eczema-prone skin.
Do your products contain allergens?
Some of our products contain essential oils, which may be allergens for some individuals. You’ll always find a full ingredient list on each product page.
What’s the shelf life of your products?
All of our balms, soaps, and oils are best used within 12 months of opening. Store them in a cool, dry place, away from direct sunlight.
Are your ingredients organic?
Around 98% of our ingredients are organic. We use grass-fed tallow sourced from small British farms and essential oils from trusted UK suppliers.
Are your products cruelty-free or vegan?
Our products are cruelty-free. While many are plant-based, some contain tallow or beeswax and are not vegan.
Shipping & Delivery
Do you ship internationally?
We currently ship within the UK only, but we’re actively working on making EU shipping available soon.
How long does delivery take?
We ship via Royal Mail 48hr Tracked, so you can expect your order in about 2 working days from dispatch.
What are your shipping rates?
Orders under 5kg: £3.99
Orders 5kg and above: £6.99
Free shipping on orders over £100
Do you offer local pickup?
Not at the moment.
Returns & Refunds
What’s your returns policy?
We accept returns within 14 days of delivery for unopened, unused items in their original packaging. For hygiene reasons, we can’t accept returns of opened skincare or tallow products unless they are faulty.
What if my product arrives damaged or faulty?
Please contact us within 30 days of receiving your item. We’ll be happy to offer a refund, replacement, or exchange—whatever works best for you.
How do I request a return?
Just email us at sales@theorigincompany.co.uk with your order number and the reason for your return. We’ll guide you from there.
Orders & Payments
What payment methods do you accept?
We accept Card and PayPal at checkout.
Can I change or cancel my order after placing it?
If you contact us before dispatch, we’ll do our best to make changes or cancel your order.
Sustainability & Packaging
Is your packaging eco-friendly?
Yes! Our packaging is fully recyclable, and we aim to keep things minimal, plastic-free, and as earth-friendly as possible.
Do you offer refills or zero-waste options?
Not yet – but we’re exploring options, so watch this space.
About Our Brand
Where are your products made?
All our products are handmade in a commercially licensed kitchen on a peaceful little farm in Stock, Essex.
Who makes your products?
Formulations are developed collaboratively, but our mum is the heart and soul behind the recipes – drawing on years of research and natural wisdom.
Are your products certified organic?
We’re currently undergoing certification with the Organic Food Federation. Our tallow is already certified by our suppliers, and most other ingredients are organic where possible.
Gifting & Promotions
Do you offer discount codes or loyalty rewards?
Yes! We regularly share discount codes via email and social. We also have an affiliate rewards program, and we’re launching a customer loyalty scheme very soon.
Can I add a gift note or gift wrap?
We don’t officially offer this yet, but if you drop us a line at the time of order, we’ll do our best to help.
Still Have Questions?
How can I get in touch?
You can reach us via our Contact Page or email us at hello@theorigincompany.co.uk.
How long does it take to get a reply?
We typically respond within 24 hours – often sooner!